Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi and Welcome to the King Community
Please email or Player Support from the game's Settings and Help Center so they can check up what happened in your game.
You can also email them from here:
Hello there, Mr/Ms Newbie,
Welcome to the forum! 👋
Have you reinstalled the game already?
Wasn't your progress saved via Facebook or a King account?
Your user ID is the same, as long as you're using the same account. I have another phone and my user ID is the same there. If you didn't have a game account, then your user ID will be new.