Why does the game think I’ve not played?

bobevo123

I play every day, several times a day, but I keep getting Welcome Back messages saying I’ve lost levels? In he daily treat bonus. Any idea why this may be happening?

kiara_wael

Hi and Welcome to the King Community

Could you please take a screenshot ?

bobevo123

This is what it looks like today, dropped from 30 to 16. I played several times yesterday. This is not the first time that this has happened.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/2513853#Comment_2513853

Thank you for the reporting , will give this feedback to the game team, meanwhile please updated your Apps.

bobevo123

Thank you. Just that you know, I have the most recent app update installed.