Recover accunt

MajidMACK

Hello, my account was accidentally deleted in " CANDY CRUSH SAGA" game. How do I recover?

*Edited by CM: ⛔ That’s too much personal information. For your own safety and protection, do not share your email address - Our House Rules

kiara_wael

Hi and Welcome to the King Community

You must first create a new account and connect the game. Next step 👇️

Please email Player Support so they can restore the levels manually on your new account.

Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on! 

It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic. 

MajidMACK

Thank you for your very detailed guidance.

kiara_wael

Hi and Welcome to the King Community

You must first create a new account and connect the game. Next step 👇️

Please email Player Support so they can restore the levels manually on your new account.

Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on! 

It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic. 

MajidMACK

Thank you for your very detailed guidance.