My game is not showing rewards and not opening shop

Azielndawana21

My game is not showing rewards and not opening shop

kiara_wael

Hi and Welcome to the King Community

Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.

You will find complete information HERE

Snesh17

I've tried everything but I can't open the store

mis3hijos

I cannot access my rewards and badges

bonita_are

I'm unable to reach my events page for this is the 2nd day! I've turned off my phone to reboot but nothing works..

Screenshot_20230302-112537_Candy Crush Saga.jpg

This is all I get!

Diamond_Lim

Hello there! Candy Crushers! 👋😊

Welcome to Sweet King Community! 👑

As wykoon the Community Hub Moderator suggested to solve this issue 👇

The loading issue may be due to the app/game not properly connected to the game server. It may be caused by unstable network connection or game server not working properly.

Thus, do try to exit game to the game page, disconnect from internet, wait for few seconds before reconnecting back to the internet, click on the play button and play a level. After that, go to the shop tab and start your purchase.

Please also check that you have not make any in-app restriction in your device. To deactivate restriction, please read here and select the applicable topic, then do the opposite as the article is about restricting in-app purchase.

I hope my answer above give you some insights in solving your issue. 👆😉

And you can also still earned more free boosters (gold bars) by another in-game features/events (also contests on this community) that you can use the boosters to beat any tricky levels too. 😉

⚠️ Need more help? Check our FAQ:s HERE and Help Center HERE!