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im on 2000+ level but by mistake i have put wrong id. that id dont exist so what should i do now.... can any one guide?
Hi and Welcome to the King Community
If you want to start again from the correct level, you must first connect the game through a Kingdom or Facebook account. Since boosters are stored locally on the device, they can be damaged for a variety of reasons.
Please email Player Support so they can restore the levels manually on your new account.
Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on!Β
It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic.Β
Hello, Mr/Ms Newbie,
Welcome to the forum! π
Why did you need to sign in again?
What device are you using?
Do you remember your correct login details? If so, just use them and your progress should load up on your device. Whatever you do, just DO NOT reinstall the game! This way you'll lose your boosters and possibly some of your progress too if it wasn't synced.
How were you logging in - through your Facebook account or with a King account?
See here for reference:
π±π± Have you lost your levels? Here's how to get them restored.
Good luck! β
Try uninstalling app, then when you re-install put your correct ID