Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Helloes,
When was the last time you played after logging into your King account?
What is your country of residence? What device are you using?
Can you log into your account on King's website? (gotta open the link with a PC browser or in "desktop view" if using a mobile device)
Is your game account also linked to your Facebook profile? If so, check your progress on the browser version. (gotta use a computer or tablet if supported)