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I can't connect to server and shop. I can't use my own gold. They will continue like this. I will have to close the game I have been playing for 10 years, please help.
Hi and Welcome to the King Community
Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Please Check app update - Log out game - Restart Device - Open game and Log in.
You will find complete information HERE
Welcome to Sweet King Community! 👑
As wykoon the Community Hub Moderator suggested to solve this issue 👇
The loading issue may be due to the app/game not properly connected to the game server. It may be caused by unstable network connection or game server not working properly.
Thus, do try to exit game to the game page, disconnect from internet, wait for few seconds before reconnecting back to the internet, click on the play button and play a level. After that, go to the shop tab and start your purchase.
Please also check that you have not make any in-app restriction in your device. To deactivate restriction, please read here and select the applicable topic, then do the opposite as the article is about restricting in-app purchase.
I hope my answer above give you some insights in solving your issue. 👆😉
And you can also still earned more free boosters (gold bars) by another in-game features/events (also contests on this community) that you can use the boosters to beat any tricky levels too. 😉
⚠️ Need more help? Check our FAQ:s HERE and Help Center HERE!
If you want to ask this game question, please ask on Candy Crush Support Community (Correct Area) next time. Thanks! 😉
Have a nice and safety day! ❤️😊
I've been having this problem for about 10 days. I did not change my phone. my phone is samsung galaxy s21
Hello, Mr/Ms Newbie,
Welcome to the forum! 👋
How long have you been unable to connect to the app store and thus not being able to spend your gold bars?
Has anything changed in your circumstances such as getting a new phone?
It's possible there's a temp connection issue or it could be related to your device. For example, newer Huawei devices do not have built-in Google Mobile Services which causes the issues you're describing.
You could also write to Support to ask for help.
Good luck! 👍
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I bought 10 gold but did not added
Hello everyone! I logged into my king account and my save is the exact same. My progress in events, and levels the same. All my boosters and lives are the same and all my friends are the same. However I've lost my 153 gold that I was saving up for the harder levels. Now, I've already looked on this forum, and also on…
I need help on level 8720. I been stuck on it for days now.
lees_22 why have you removed the ability to purchase 6hour free lives with gold bars - have bought these with in app purchases etc and now can only buy 1 or 5 lives - bring back the 69 bar option for 6 hours
Porque me sale que soy de EEUU y soy de Venezuela
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
