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I can't connect to server and shop. I can't use my own gold. They will continue like this. I will have to close the game I have been playing for 10 years, please help.
Hi and Welcome to the King Community
Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Please Check app update - Log out game - Restart Device - Open game and Log in.
You will find complete information HERE
Welcome to Sweet King Community! 👑
As wykoon the Community Hub Moderator suggested to solve this issue 👇
The loading issue may be due to the app/game not properly connected to the game server. It may be caused by unstable network connection or game server not working properly.
Thus, do try to exit game to the game page, disconnect from internet, wait for few seconds before reconnecting back to the internet, click on the play button and play a level. After that, go to the shop tab and start your purchase.
Please also check that you have not make any in-app restriction in your device. To deactivate restriction, please read here and select the applicable topic, then do the opposite as the article is about restricting in-app purchase.
I hope my answer above give you some insights in solving your issue. 👆😉
And you can also still earned more free boosters (gold bars) by another in-game features/events (also contests on this community) that you can use the boosters to beat any tricky levels too. 😉
⚠️ Need more help? Check our FAQ:s HERE and Help Center HERE!
If you want to ask this game question, please ask on Candy Crush Support Community (Correct Area) next time. Thanks! 😉
Have a nice and safety day! ❤️😊
I've been having this problem for about 10 days. I did not change my phone. my phone is samsung galaxy s21
Hello, Mr/Ms Newbie,
Welcome to the forum! 👋
How long have you been unable to connect to the app store and thus not being able to spend your gold bars?
Has anything changed in your circumstances such as getting a new phone?
It's possible there's a temp connection issue or it could be related to your device. For example, newer Huawei devices do not have built-in Google Mobile Services which causes the issues you're describing.
You could also write to Support to ask for help.
Good luck! 👍
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Why do I have to reconnect my game to Facebook EVERY time I go to play? Even after a 10 minute gap I have to reconnect!!! Annoying
i bey card when i entered the card do not work with me
Anyone know what the biggest record breaking score is? And are the levels never ending? If so, who's on the highest level ever? Thankx G
Why don’t I get extra bonuses anymore, videos to watch, etc? Is it because I paid for gold bars a couple months ago? 😞
How to change profile photo
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
