Passed an episode and the game froze right after I passed it and now it’s taken me back

ChillyK14

Hey folks I passed an episode specifically level 3935. And it froze and then sent me back to the level again. How do I contact support? I’m playing to get to level 5000 for a relative that loved this game but passed away on NYE.

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/394902/passed-an-episode-and-the-game-froze-right-after-i-passed-it-and-now-it-s-taken-me-back

Some levels can be tough to tackle and after all your hard work, the last thing you want is to have to do it all over again! But don't worry, this can easily be avoided.

Please note that the game only recognizes the completion of a level at the very end of the achievement. You should see a final confirmation message to recognize you've completed the level, allow it to pop up so the software can register its completion.  

This also ensures that our server (which stores your player progression) can see it too. Then, you can play on another device, a new handset or you can uninstall and reinstall the game, and you'll never have to play the same level twice!

If, for any reason, you switch applications or close the game before the completion confirmation is shown, your progress may not be saved. Remember you must allow the completion message to show to avoid losing progress.

When in doubt, go back to the map screen or open the next level to make sure your hard work has been recognized and logged. No more painful deja vu!