Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⚠️ Need help? Check our FAQ:s first HERE
📩 Email notifications Customise your experience in the forum! HERE
📩 Email notifications Customise your experience in the forum! HERE
I can't access store/shop
Options
Answers
-
Hello @Smanje
Sorry to hear this 😕
Your question is related to CCS and you are now in Soda forum. But no worries, I'll have your question moved to Candy Crush Saga.
In the meantime, I'll tag CCS moderators to help you: @kiara_wael @Sukanta_Biswas @bearwithme
-
Thank you @Yosca
Hello @Smanje and welcome to our friendly community. I’m sorry to hear you are having this issue.
The most common reason for this to happen is because your game isn’t connected to the internet. You can do some things, including playing the game, while you aren’t connected, but you cannot purchase anything if your game has become disconnected to the internet.
Try turning you game off for at least 15-20 seconds. Then turn your device back on and make sure you are connected to the internet. Sometimes even a brief drop in signal can cause the game to become disconnected.
Then open your game back up and play a level and then try and purchase something from the store.
Good luck and Happy Crushing!
😊🐨💕
