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I can't access store/shop

Smanje
Smanje Posts: 9

Level 2

edited February 2023 in Support

Good Day

Please help, I can't access Shop /store from my Candy Crush Saga game

Answers

  • Yosca
    Yosca Posts: 17,657

    Hello @Smanje

    Sorry to hear this 😕

    Your question is related to CCS and you are now in Soda forum. But no worries, I'll have your question moved to Candy Crush Saga.

    In the meantime, I'll tag CCS moderators to help you: @kiara_wael @Sukanta_Biswas @bearwithme

  • bearwithme
    bearwithme Posts: 16,586

    Thank you @Yosca

    Hello @Smanje and welcome to our friendly community. I’m sorry to hear you are having this issue.

    The most common reason for this to happen is because your game isn’t connected to the internet. You can do some things, including playing the game, while you aren’t connected, but you cannot purchase anything if your game has become disconnected to the internet.

    Try turning you game off for at least 15-20 seconds. Then turn your device back on and make sure you are connected to the internet. Sometimes even a brief drop in signal can cause the game to become disconnected.

    Then open your game back up and play a level and then try and purchase something from the store.

    Good luck and Happy Crushing!

    😊🐨💕

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