Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi and Welcome to the King Community
Thank you for the feedback. The video ad feature as all ads and promotional features is still a test feature in the game, which means that some of you can get Lives, while others can get Boosters or other items from this feature.
This also means that the video ads will not always be available and not found in all player's games or on all devices.
So if you at the moment are missing the ads in your game, just stay tuned and keep an eye in the game to see when the ads are back.
Hello, Mr Newbie,
Nothing you do will help, I'm afraid. There's literally no advice on the forum that's worked for any player in your situation. No explanation, no solution in years. Just more of the same "not guaranteed" and "stay tuned", which only means wait indefinitely.
The only thing I can suggest is taking a couple of months break. Someone said (on Reddit) that they also lost video ads, then stopped playing for 4 months. When they resumed playing, ads were working once again. I don't wanna give you false hope. I'm just sharing what someone else said a few weeks ago.
If you wanna chat about it, feel free to drop me a message on Discord (Sun#0314) or Reddit (u/Sunnysboy).
Have fun! 👍