Payment Issue - amount taken but progress not given

Question

I purchased 1799 rupees through Apple ID. It said try again, but amount is taken from account.

Diamond_Lim · Answer

https://community.king.com/en/candy-crush-saga/discussion/395652/payment-issue-amount-taken-but-progress-not-given

🍏 iPhone, iPad, iPod

* Use this link. 
* Once you are logged in with your Apple ID click on Report a Problem and follow the onscreen steps
* Click here for more information

If it's still not worked, you click on "Contact Us" then you ask a problem and send Game ID (How to find your Game ID) that I hope how they can help and answer you but it taken longer. 😉

kiara_wael · Answer

https://community.king.com/en/candy-crush-saga/discussion/395652/payment-issue-amount-taken-but-progress-not-given

Hi and welcome to the King Community

Sorry to hear that you have not received the items that were purchased!.King Community does not deal with the Purchase issues as the query includes your personal details!

For the purchase that you didn't receive and how to get that refunded or compensated Please check here

https://community.king.com/en/candy-crush-saga/discussion/256652/%EF%BB%BFdid-something-go-wrong-with-your-purchase