Why it's showing wrong email and password... When it's correct?

megha_meghooz

I'm unable to login to my account since too typing the correct answer...

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/396043/why-its-showing-wrong-email-and-password-when-its-correct

Hi and Welcome to the King Community

Please email or Player Support from the game's Settings and Help Center so they can check up what happened in your game.

You can also email them from here:

https://soporto.king.com/contact

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/396043/why-its-showing-wrong-email-and-password-when-its-correct

Try this! Go to this link where you can request a password reset link by simply putting in your email address: https://www.king.com/forgotPassword 

Alternatively, please follow these few steps to reset your password from within the game app:

1. Click the "Forgot Your Password" link at the bottom of the log-in window:

2. Enter the email address registered to your game.

3. Check your inbox and click the link in the email they will send to you (please check your Spam Folder too, and search your inbox for "King" if you can't see the email).

4. Choose a new password here.

Please note that to protect your account, the link is only available for a short period of time.

Please note that in some cases, you might receive an error message that says, "this email is not linked to a King account.”

Don't worry, this just means you have not previously registered your game via King Account – there's a solution for this.

If you are experiencing any other issue accessing your King account, please get in touch with our Player Support team HERE.