❌ Issues with Episode Race - Not receiving the Gold Bars rewards!

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/396377/where-is-my-gold-bars

Hi and Welcome to the King Community

Sorry for the inconveniece and Thank you for the feedback. Please check this page for more info and will merge this post here👇️

❌ Issues with Episode Race - Not receiving the Gold Bars rewards! More Info HERE!

Tulipanonero

I wrote yesterday about this problem,the first time it happened to me a while ago,the second time yesterday. I did not receive the bars after... I don't know what version of the game I have,and I don't get any error message.

faxeee1

My game level are not complete is was too much hard what i can do..??

QueenB

Thank you everyone for sharing the details and for answering our questions!

We believe that as of yesterday evening, the Episode Race should be working as normal. If you have played or started a new race today, please let us know if you are now getting the Gold bars.

This means that if you complete the Race today, you should be getting your Gold bars as the issue should be fixed 😉

Now, for the races that you completed yesterday and that did not pay out the Gold Bars. Please get intouch with our Player Support team through the game app or HERE and ask for a compensation.

UPDATE!

This issue is still under investigation, therefore our Player Support team is only able to register your report but not able to compensate your missing Episode Race reward.

We understand that this is not ideal and that you have been told to get in touch before, but as this is still under investigation, we will keep you up to date once we know more.

Thank you all for your patience while we work on improving the game so this doesn't happen again.

Keep it Sweet 🍬🍭

Diamond_Lim

https://community.king.com/en/blog/discussion/396203/i-didnot-have-my-gold-gift

Hello again! 👋😊

Their team believe that as of yesterday evening, the Episode Race should be working as normal. If you have played or started a new race today, please let them know here if you are now getting the Gold bars.

This means that if you complete the Race today, you should be getting your Gold bars as the issue should be fixed. 😉

Now, for the races that you completed yesterday and that did not pay out the Gold Bars. Please get intouch with their Player Support team through the game app or HERE and ask for a compensation.

Thank you all for your patience while they work on improving the game so this doesn't happen again.

Keep it Sweet! 🍬🍭

craig1986

*

*Edited by CM: ❌ This is no place for lobbying nor campaigning. Thanks! - Our House Rules

Diamond_Lim

https://community.king.com/en/blog/discussion/396292/not-getting-champions-race-reward

https://community.king.com/en/blog/discussion/comment/2562257#Comment_2562257

Their team believe that as of yesterday evening, the Episode Race should be working as normal. If you have played or started a new race today, please let them know here if you are now getting the Gold bars.

This means that if you complete the Race today, you should be getting your Gold bars as the issue should be fixed. 😉

Now, for the races that you completed yesterday and that did not pay out the Gold Bars. Please get intouch with their Player Support team through the game app or HERE and ask for a compensation.

Thank you all for your patience while they work on improving the game so this doesn't happen again.

Keep it Sweet! 🍬🍭

⚠️ Need more help? Check our FAQ:s HERE and Help Center HERE!

If you want to ask this game question, please ask on Candy Crush Support Community (Correct Area) next time. Thanks! 😉

Diamond_Lim

https://community.king.com/en/blog/discussion/396373/didnt-get-the-gold-bars-twice-for-episode-race

Welcome to Sweet King Community! 👑

Their team believe that as of yesterday evening, the Episode Race should be working as normal. If you have played or started a new race today, please let them know here if you are now getting the Gold bars.

This means that if you complete the Race today, you should be getting your Gold bars as the issue should be fixed. 😉

Now, for the races that you completed yesterday and that did not pay out the Gold Bars. Please get intouch with their Player Support team through the game app or HERE and ask for a compensation.

Thank you all for your patience while they work on improving the game so this doesn't happen again.

Keep it Sweet! 🍬🍭

⚠️ Need more help? Check our FAQ:s HERE and Help Center HERE!

If you want to ask this game question, please ask on Candy Crush Support Community (Correct Area) next time. Thanks! 😉

Have a nice and safety day! ❤️😊

stngoh

https://community.king.com/en/candy-crush-saga/discussion/396228/issues-with-episode-race-not-receiving-the-gold-bars-rewards

I'm having this issue since yesterday. No error when receiving the gold but it just doesn't show up. Please advise when the Admin going to refund back my golds to proceed with the game.

craig1986

https://community.king.com/en/candy-crush-saga/discussion/comment/2562512#Comment_2562512

I have contacted use multiple times regarding my loss of gold and use send automated responses that lead to nothing, sort my problem , be warned