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❌ Issues with Episode Race - Not receiving the Gold Bars rewards!
Answers
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Thank you everyone for sharing the details and for answering our questions!
We believe that as of yesterday evening, the Episode Race should be working as normal. If you have played or started a new race today, please let us know if you are now getting the Gold bars.
This means that if you complete the Race today, you should be getting your Gold bars as the issue should be fixed 😉
Now, for the races that you completed yesterday and that did not pay out the Gold Bars. Please get intouch with our Player Support team through the game app orHEREand ask for a compensation.UPDATE!
This issue is still under investigation, therefore our Player Support team is only able to register your report but not able to compensate your missing Episode Race reward.
We understand that this is not ideal and that you have been told to get in touch before, but as this is still under investigation, we will keep you up to date once we know more.
Thank you all for your patience while we work on improving the game so this doesn't happen again.
Keep it Sweet 🍬🍭
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Hello again! 👋😊
Their team believe that as of yesterday evening, the Episode Race should be working as normal. If you have played or started a new race today, please let them know here if you are now getting the Gold bars.
This means that if you complete the Race today, you should be getting your Gold bars as the issue should be fixed. 😉
Now, for the races that you completed yesterday and that did not pay out the Gold Bars. Please get intouch with their Player Support team through the game app or HERE and ask for a compensation.
Thank you all for your patience while they work on improving the game so this doesn't happen again.
Keep it Sweet! 🍬🍭
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Their team believe that as of yesterday evening, the Episode Race should be working as normal. If you have played or started a new race today, please let them know here if you are now getting the Gold bars.
This means that if you complete the Race today, you should be getting your Gold bars as the issue should be fixed. 😉
Now, for the races that you completed yesterday and that did not pay out the Gold Bars. Please get intouch with their Player Support team through the game app or HERE and ask for a compensation.
Thank you all for your patience while they work on improving the game so this doesn't happen again.
Keep it Sweet! 🍬🍭
⚠️ Need more help? Check our FAQ:s HERE and Help Center HERE!
If you want to ask this game question, please ask on Candy Crush Support Community (Correct Area) next time. Thanks! 😉
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Welcome to Sweet King Community! 👑
Their team believe that as of yesterday evening, the Episode Race should be working as normal. If you have played or started a new race today, please let them know here if you are now getting the Gold bars.
This means that if you complete the Race today, you should be getting your Gold bars as the issue should be fixed. 😉
Now, for the races that you completed yesterday and that did not pay out the Gold Bars. Please get intouch with their Player Support team through the game app or HERE and ask for a compensation.
Thank you all for your patience while they work on improving the game so this doesn't happen again.
Keep it Sweet! 🍬🍭
⚠️ Need more help? Check our FAQ:s HERE and Help Center HERE!
If you want to ask this game question, please ask on Candy Crush Support Community (Correct Area) next time. Thanks! 😉
Have a nice and safety day! ❤️😊
