Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
❌ Issues with Episode Race - Not receiving the Gold Bars rewards!
Answers
-
Welcome to Sweet King Community! 👑
The video ad feature is still a test feature, which means that some of you can get Lives, while others can get Booster or other items from this feature.
This also means that the video ad feature will not always be available and not found in all player's games or on all devices.
So if you at the moment are missing the video ads in your game, just stay tuned and keep an eye in the game to see when it's back.
Also check wykoon the Community Hub Moderator suggested another answer here.
And their team believe that as of yesterday evening, the Episode Race should be working as normal. If you have played or started a new race today, please let them know here if you are now getting the Gold bars.
This means that if you complete the Race today, you should be getting your Gold bars as the issue should be fixed. 😉
Now, for the races that you completed yesterday and that did not pay out the Gold Bars. Please get intouch with their Player Support team through the game app or HERE and ask for a compensation.
Thank you all for your patience while they work on improving the game so this doesn't happen again.
Keep it Sweet! 🍬🍭
⚠️ Need more help? Check our FAQ:s HERE and Help Center HERE!
If you want to ask this game question, please ask on Candy Crush Support Community (Correct Area) next time. Thanks! 😉
Have a nice and safety day! ❤️😊
0 -
They won’t refund you *
*Edited by CM:🤨 Hold on a bit! Please remember to be sweet and kind - Our House Rules
0 -
Hi, i have completed consecutive two champions episode race and have not received the gold bar. It should have been credited 90 gold bar but it’s not. I completed the race last night. Please look into the matter.
Edited by CM:⛔️ That’s too much personal information - Check our House Rules.
0 -
has the issue with gold bar been fixed?
0 -
I also didnt recieve my 45 gold bars
0 -
I am waiting for 45 gold bars I won yesterday and did not receive, I am now in another episode race and have no gold bars to buy extra help.
0 -
yestaday
0 -
am using latest apk
0 -
Can I have my gold now
0 -
i still didt receive my gold bar after win two race . please help me
0
