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account transfer

Andyandy

Hi there all, some help would be appreciated, I saved my account on my old phone, installed the game on your new phone and logged in, surprise surprise, no save done and back to level 2 from level 1199, on emailing the game they sent me a message to say absolutely nothing at all!!

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Andyandy

https://community.king.com/en/candy-crush-saga/discussion/comment/2569426#Comment_2569426

Thank you for that but that's exactly what I did and the email I got back was a generic one about boosters,

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/396993/account-transfer

Hi and Welcome to the King Community

Please email Player Support so they can restore the levels manually on your account.

Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on!

It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic.