Candy Royal pop up getting stuck and unresponsive! (Edit by CM: This is now Fixed)!

Alienscar

Hello @camberwellbeauty, you aren't the only person to be suffering with the unresponsive "go to map" button.

The issue has been reported by a number of people and we have been told that King are investigating the problem.

https://community.king.com/en/candy-crush-saga/discussion/397563/candy-royal-pop-up-getting-stuck-and-unresponsive-edit-by-cm-a-fix-is-coming-soon

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/397639/go-to-map-button-not-working-when-bounced-out-of-candy-royale

Hello Mary @maryvb18🤗 Hearty Welcome back to our lovely King Community!

I am sorry to hear that you are encountering an issue with the Candy Royale event!!

Are you playing the game on a mobile device OR on Windows10 App version? There was a complaint this morning but it was on Facebook Browser version!!

** And, you shouldn't have to close the App every time got bounced off the event😶😶 I will report about it to our Candy game In-charge👍️

** With regards to "losing the timed boosters" also should not happen if you close the App! I will report that too👍️

Please bear with us to get an update about both these glitches!! If you need further assistance or have more questions, please type your reply in the blank box given below.

Thank you for your patience and understanding🙏

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/397641/cant-go-to-map

Hello Jim @jim43bob🤗 Hearty Welcome to our lovely King Community!

I am sorry to hear that you are having an issue in the game!

Can you please tell me whether you are playing the game on a mobile device OR on PC? If you are playing on PC - is it on Facebook OR the App version through Microsoft Store?

Please post back your reply by typing in the blank box given below to my comment.

Talk to you soon. Have a lovely rest of the day!

** We do have a "search" button with a 🔍️icon at top right corner of this screen🙂

jim43bob

https://community.king.com/en/candy-crush-saga/discussion/comment/2575781#Comment_2575781

Playing on pc with windows 10 through Facebook

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2575786#Comment_2575786

Hi Jim👋

Sorry! Is it the App version OR on browser (Chrome / Edge)?

jim43bob

Not really sure, I guess browser version. I access through Firefox.

https://community.king.com/en/candy-crush-saga/discussion/comment/2575806#Comment_2575806

https://community.king.com/en/candy-crush-saga/discussion/comment/2575806#Comment_2575806

momma2five

I'm having the same issue. I am playing on computer with Windows

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2575811#Comment_2575811

Got it, Jim! Thank you👍️

I needed to know whether you are playing the App version OR on Browser. Firefox means, you are playing on browser.

This morning, another player complained about the same issue on their browser too. Our Candy game In-charge has informed that is being investigated and should be fixed soon. Please check this thread for your reference (click on the green letters to open the complaint).

When we are playing on Facebook browser version, we don't have to anything from our side, as the game automatically updates!

Thank you for your patience and understanding🙏 Have a lovely rest of the day!

camberwellbeauty

https://community.king.com/en/candy-crush-saga/discussion/comment/2575751#Comment_2575751

Thank you so much.

QueenB

Good news 😃

The issue with the Candy Royal pop up that gets stuck has been solved! Please restart your game if you currently have it open 👍️