Candy Royal pop up getting stuck and unresponsive! (Edit by CM: This is now Fixed)!

ashfordgooner · March 2023

hi,

in the last couple of days, when i fail an episode (often!) and the candy royale you have failed page comes up, the go to cart button does not work at all. and i have to go out and back in. not a major problem, but thought you would want to know! reading other comments, it appears others are having similar problems.

thanks in advance......

QueenB · March 2023

https://community.king.com/en/candy-crush-saga/discussion/comment/2575220#Comment_2575220

Sweet 🙌

I just got a confirmation that they are working on improvements so hopefully the issue on Facebook will get taken care of soon as well 😉

Thank you very much for taking the time to report this!

QueenB · March 2023

Good news 😃

The issue with the Candy Royal pop up that gets stuck has been solved! Please restart your game if you currently have it open 👍️

ashfordgooner · March 2023

https://community.king.com/en/candy-crush-saga/discussion/comment/2576212#Comment_2576212

thank you. just tried it, and you are right! :) appreciate the quick help.

QueenB · March 2023

https://community.king.com/en/candy-crush-saga/discussion/397563/go-to-cart-button

Thank you for reporting this!

We will pass this on to the studio so it can be looked at 👍

May I ask if you play on mobile and the game app version you have installed?

Thank you 🙂

ashfordgooner · March 2023

.hi, i am playing on a laptop via facebook ...

QueenB · March 2023

https://community.king.com/en/candy-crush-saga/discussion/comment/2575208#Comment_2575208

Thank you! We've passed this on to the Studio for investigation 😉

In the meantime, it has been suggested to try clearing the cache of your browser and or try a different one to see if the same thing happens.

ashfordgooner · March 2023

just fyi, i tried it on my mobile, failed the episode (surprise surprise!) and the go to cart button worked perfectly,

QueenB · March 2023

https://community.king.com/en/candy-crush-saga/discussion/comment/2575220#Comment_2575220

Sweet 🙌

I just got a confirmation that they are working on improvements so hopefully the issue on Facebook will get taken care of soon as well 😉

Thank you very much for taking the time to report this!

ashfordgooner · March 2023

https://community.king.com/en/candy-crush-saga/discussion/comment/2575321#Comment_2575321

thanks for the quick response. appreciated :)

Oleanne · March 2023

hello,

i need restart the game when become this window.

(sorry for my bad english)

camberwellbeauty · March 2023

anyone having problems with 'go to map' button not functioning? (On Candy Royale, Better Luck Next Time" I've cleared data/refreshed, nothing. Everything else is working fine

maryvb18 · March 2023

After today's game update, the "Go to map" button is no longer working when I get bounced out of Candy Royale. In order to go back to play, I need to close the app. Normally not an issue, but I've noticed that you can lose timed boosters (like infinity lives) if you close the game. Is this a known issue? When can we expect a fix?

Thanks!

jim43bob · March 2023

After failing a level and trying to click on "Go to map" but nothing happens. Have to exit out of game and come back in. Where is there a search button in support help to try to find similar problem and solution.

Candy Royal pop up getting stuck and unresponsive! (Edit by CM: This is now Fixed)!

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