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Hi and Welcome to the King Community
This issue is still under investigation, therefore our Player Support team is only able to register your report
We understand that this is not ideal and that you have been told to get in touch before, but as this is still under investigation, we will keep you up to date once we know more.
Thank you all for your patience while we work on improving the game so this doesn't happen again.
That only suggests that you are not working on it not happening again not that you are going to reimburse those affected.
I have sent two emails asking about technical issues with candy crush friends and my inquiries have gone unanswered.