Hi, my Candy Crush Saga game won't complete loading - gets to half way and just spins.

Totothedog

Can anyone suggest a remedy please? Candy Crush Saga game won't complete loading, it gets half way and then spins - any suggestions gratefully accepted.

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/399755/hi-my-candy-crush-saga-game-wont-complete-loading-gets-to-half-way-and-just-spins

How about you follow these troubleshooting steps of Crashing/Freezing issue/bug here (any device) that I hope nothing this happens. 😊

⚠️ NOTE ⚠️

If you want to try uninstall and reinstall steps, you have your gold bars and level progress are saved/transfered but all of the boosters and inventory lives are lost and some events will be reset or gone when you save your progress completed with your Facebook or Kingdom Account connected.

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/399755/hi-my-candy-crush-saga-game-wont-complete-loading-gets-to-half-way-and-just-spins

How about you follow these troubleshooting steps of Crashing/Freezing issue/bug here (any device) that I hope nothing this happens. 😊

⚠️ NOTE ⚠️

If you want to try uninstall and reinstall steps, you have your gold bars and level progress are saved/transfered but all of the boosters and inventory lives are lost and some events will be reset or gone when you save your progress completed with your Facebook or Kingdom Account connected.

Totothedog

Hi Diamond_Lim - thank you, it does open now in Microsoft Edge but not in Google. Do you happen to know why this might be? Google browser is up to date, I did check that.

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/comment/2597025#Comment_2597025

You are welcome and thank you for your answering again. 😊

Let me tagging @bearwithme if can help and answer you another solution. 😊

bearwithme

https://community.king.com/en/candy-crush-saga/discussion/comment/2597025#Comment_2597025

Hi @Totothedog - from your reply I. Assume you are playing on a PC. I am strictly a mobile device (iOS) player so have no personal experience with issues like this on a PC. Let me see if my fellow mod @kiara_wael can assist you better.

(thanks for the tag @Diamond_Lim 😊).