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Hi Helen, when you reply to the email shown in your screenshot do you type your reply above the line that says #Please type your reply above this line#
I have read from other posters that it is very difficult to type above the indicated line, but if you don't King won't respond to you.
Maybe they have all indeed gone on an Easter break. It wouldn't surprise me. I'd suggest you try again next week after the holidays.
I understand why you are angry, @Helen_Brown , but it is just a game after all. I'd say quit and find something else that makes you happy. Candy Crush is just getting too frustrating.