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That's what happened to me! I purchased ONE time a few months ago after playing for 9 years. I INSTANTLY lost Sweet Cinema, Air Balloon, and Ads for Extra Moves. I struggled for weeks to pass a few more levels using all the boosters I had left, but quit on Level 13369 as it is impossible to pass without boosters. Never again will I spend cash money on this game.. I started over completely using a new King account with a new email address rather than playing through Facebook. I now have all of the above features and am almost to Level 5000.