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Why my pinatas disappear after re-login. I bought it with gold so they don't have to disappeared after logging in or resetting game.
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Your boosters are stored on the device but not in your King account. If you log out of your account and reset the game boosters and lives get lost. The gold bars are linked to your account. So when you play on a different device or reset the game like you did, gold bars are kept, but I am sorry, the boosters will be lost.
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For the purchase that you didn't receive and how to get that refunded or compensated Please check Here