Can't connect to app store, can't connect to game account

Chahira

Hello, today in candy crush i found my account is logged out, i am not able to connect with the email and password. It says "connection error please try a bit later" also i am not able to connect to the store. i tried to the forgot password but i dont receive the email. my iphone connection is working fine as i can browse on google, and also app store works in other games. Anyone one could help?

Also i didn't get the pop up to link my community account with the game account.

Thank you.

Chahira

Also if i try to ask for live from friends in the app a message appear : restart required. dont delete or uninstall the game.

How do i restart the app? without losing my progress and boosters?

kiara_wael

Hi and Welcome to the King Community

Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.

You will find more details 

https://community.king.com/en/candy-crush-saga/discussion/280545/there-was-a-connection-error-try-again-in-a-bit

Chahira

Thank you for your answer.

I tried to log in into android tablet and it's a success, but on my iphone it's not working. But in android i don't see the all star tournament. So if i delete and install the app on my iphone i'm afraid il will lose the progress in the all star tournament. What should i do?