I need help

BANNYDHLEZI

Hy I need. Help, I'm unable to buy Piggy bank it keeps loading and.im unable to use the golds I earn to buy moves or boosters, see screen shorts, I think I'm not. Connected but I can see I'm connected v

Screenshot_20230430_123548_com.king.candycrushsaga.jpg

Screenshot_20230430_123539_com.king.candycrushsaga.jpg

ia my. Facebook

kiara_wael

Hi and welcome to the King Community

Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.

You will find complete information HERE

BANNYDHLEZI

I just updated it, signed out and restarted the phone, logged in again still, same proble, please help, the game is becoming annoying

Doondie

https://community.king.com/en/candy-crush-saga/discussion/403034/i-need-help

Hi there, Mr Newbie,

Welcome to the forum! 🌞

First things first - I see you have Sweet Cinema in your game, which means your account can get video ads. If you do "buy" the Piggy Bank, you will lose video ads for an unknown period of time. So better don't do it, even if you can later on.

Second thing, you can "buy" the Piggy Bank only with real money. It's not a free feature. It's just an offer for you to buy gold bars. Like I just said though, making a purchase will suspend video ads on your account.

This said and ignoring the Piggy Bank, you need to see what's causing the app store connection problem. I have 2 questions for you:

1. What country are you residing in?
2. What device are you using to play - мake, model and operating system?