My Candy Crush also says please do not delete and reinstall I am using s7 samsung

crushinator

I have been using s7 android for years now on level 6928 but when I try use it on king on another cell it starts at 300 level. What does please do not delete and reinstall the game mean. I almost deleted it cause I am getting frustrated.

kiara_wael

Hi and Welcome to the King Community

Please check this page

https://community.king.com/en/blog/kb/articles/2330-new-phone-or-tablet-learn-how-to-move-your-progress

or Please email Player Support so they can restore the levels manually on your account.

Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on! 

It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic.