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How do I restart my candy crush without deleting and re-installing.
Because currently I cant connect to the store and even other events.
I get an error that restart is required. No connection
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Hello cecemiya are you seeing a pop-up like the one shown below?
Just in case you use a translator this is what the pop-up says.
Restart Required
Please do not delete and reinstall the game.
If this is what you are seeing then please note that you can ignore this message and just carry on playing your game.
Just close the pop-up and carry on.
You can read more about the issue by clicking on the link below.
https://community.king.com/en/candy-crush-saga/discussion/399538/connection-bug-restart-required/p1
Welcome to Sweet King Community! đ
Did you update the latest version of this game? đ¤
If you have updated the latest version of this game already but it's still not worked, try these steps here đđ
1. Open this game
2. Select Profile
3. Select Log Out your Facebook/Kingdom Account then Close this game app
4. Reopen this game then Log back in to your profile (don't play first) and finally Open the game (can play now).
Also check that you have a stable internet connection or a strong WiFi signal. You might want to see if your Internet Service Provider is experiencing any current issues.
If it's still not worked from above steps, how about you follow these troubleshooting steps of Crashing/Freezing issue/bug here (any device) that I hope this helps too. đ
â ď¸Â NOTE â ď¸
If you want to try uninstall and reinstall steps, you have your gold bars and level progress are saved/transfered but all of the boosters and inventory lives are lost and some events will be reset or gone when you save your progress completed with your Facebook or Kingdom Account connected.
And you can also still earned more free boosters (gold bars) by another in-game features/events (also contests on this community) that you can use the boosters to beat any tricky levels too. đ
â ď¸Â Need more help? Check our FAQ:s HERE and Help Center HERE!
If you want to ask this game question, please ask on Candy Crush Support Community (Correct Area) next time. Thanks! đ
Have a nice and safety day! â¤ď¸đ
