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Game has been glitching for most of the last week. I reinstalled the game and lost all of my power ups.
Hello, Mr/Ms Newbie,
Welcome to the forum! 👋
It also saves your friendlist and other major events' progress (Weekly Contest for example). Boosters, however, as well as received lives are only stored locally. Their explanation for this is to enable you to play offline. I find this rather lame, as I doubt many people play offline - they can't earn, nor use gold bars, to say the least. It's probably a technical matter though - on one hand, one could play on multiple devices, so they'd have to create separate copies for each device, but probably more importantly that's a lot more data being exchanged with the server. Last but not least, it's more profitable for them if you need to buy new boosters if you change devices.
At this point only iOS users can back up their boosters.
You should write to Support nevertheless. Send them a screenshot of your boosters prior reinstallation and make sure you explain well why you needed to reinstall. There's no guarantee you'll get help though - it's a matter of luck what rep you reach.
Good luck! 👍
So it saves my progress, my gold bars, and my status in my chocolate box, but not my boosters? Yeah, that makes no sense.
Very sorry for your problem! As Kiara has been explained you can check to read here (Lost boosters on your mobile? Oh no! Let’s see if we can solve it!) that we hope you can understand to read them.
⚠️ So please also attention when you have trouble to lose all of your inventory lives and boosters! ⚠️
1. The inventory lives and boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device or reinstall game!
2. The inventory lives and boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved.
It’s best not to store too many Lives and Boosters on your device, as there is a chance they may be lost, or affect the game play.
They do not replace items and help you to return your inventory lives and boosters back that have not been purchased but if you have however lost purchased items, please report this to their Player Support team here and then ask and send your Game ID (How to find your Game ID), so they can help. 😊
And somehow this seems reasonable?
Hi and Welcome to the King Community
Boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that if you delete and reinstall the game, then Boosters can be lost and just saved Levels.
Please check links about lose booster Here
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im on level 10537. after clearing all requirements, im left with 2 gummi bears and they dont seem to appear. ive ben at this level for the last 2 or so weeks. help
On December 30th, I redeemed a Candy Mix Pack: 20 Gold Bars + Bonus Treats! It said I could redeem it 5 times for 20 Gold Bars + bonus snacks, but I only redeemed it the first time after the order was placed. I can't find where to redeem it for the next four times. Has anyone else bought the same item? How to redeem it?…
我在12/30用570點換了Candy Mix Pack: 20 Gold Bars + Bonus Treats! ，當時是說可以兌換5次的20 Gold Bars + Bonus Treats，但是我只有在訂單成立當下兌換了第一次，後面四次找不到哪裡可以兌換。請問有人買相同的商品嗎？該如何兌換？謝謝
Hello. I used to be logged in on my phone but I must have gotten logged out. I recently picked the game back up so now I definitely don't want to lose progress. Every time I try to log in it says i’m “not online” I’ve tried every way and all the google solutions end by saying reinstall the app but i’m scared to lose my…
For several years now, and across three different phones, I get a Chocolate Box error EVERY single time I play any level. It sometimes even comes up TWICE between plays. I have 3 screenshots with the 3 screens that come up every time. I have force stopped the app with no luck.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
