Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Bug report

I am in level 12688 but the bug is happening a while now. In the last move, the level finishes, whitout all the possible combinations to be calculated... I 've lost some levels that i shouldn't have, because of that. Once, a cherry was just before dropping, when the level finished (by the last move).

Accepted answers

All comments

Alienscar

Thank you for the reply @QueenB. Could you ask the studio to look at level 3315 as well please.

I don't know if you looked at @Klilkalil's screenshot, but that issue of the last jelly not being cleared even though it is in of row of four matched candy is definitely not something anyone would expect from a match three game.

Here is Klilkalil's screenshot.

QueenB

Thank you for the tag @Alienscar and sorry you had to experience this @leosym!

We've checked back with the studio and unfortunately this is still under investigation as we don't have enough findings to see what the issue can be.

I have however passed on your feedback and hopefully by testing the same level, they might find something that help indicate what the issue is.

In the meantime, retrying the level should work but understand that this is not ideal and will work harder on correcting this.

Alienscar

Hello @QueenB are you there? Is there any news you can provide regarding whether or not the issue of 'candies not get crushed' is still being investigated?

https://community.king.com/en/candy-crush-saga/discussion/363074/%EF%BB%BF-%EF%BB%BFcandies-not-getting-crushed-when-matched-at-the-end-of-level/p1

Alienscar

Hello @QueenB this recent post that I have linked below is the most shocking example of 'candies not getting crushed' that I have seen.

https://community.king.com/en/candy-crush-saga/discussion/406572/why-didnt-i-win-even-though-i-finished-the-game

Can you please clarify if the issue of 'candies not getting crushed' is still being investigated.

Please update the collection thread with more recent information if possible. Thank you.

Alienscar

Hello @leosym the issue you describe has been going on for two years or so. We have been told that the problem is being investigsted by King, but the fact that the issue is still occurring after all of this time must mean that it isn't an issue they can/want to fix.

I find it suspicious when the game ends showing you your last ingredient as it seems to me to be a clear enticement to get you to buy extra moves. Maybe that is just me though.

https://community.king.com/en/candy-crush-saga/discussion/363074/%EF%BB%BF-%EF%BB%BFcandies-not-getting-crushed-when-matched-at-the-end-of-level/p1

@QueenB @Novapichu can one of you please clarify if the issue of matched candy not being removed from a board is still being investigated? Can the collection thread be updated please.

leosym

https://community.king.com/en/candy-crush-saga/discussion/comment/2661714#Comment_2661714

Thanks for yuor instant reply. Fyi it is not happening only with cherry/dragon, but with any combination of candies. The levels ends before all the possible combinations are executed.

https://community.king.com/en/candy-crush-saga/discussion/comment/2661714#Comment_2661714

kiara_wael

Hi and Welcome to the King Community

Thank you for the feedback. I'll pass this to the game Team. Also please check this page

https://community.king.com/en/candy-crush-saga/discussion/404839/last-cherry-dragon-egg-not-dropping-to-be-fixed-soon

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

kiara_wael

Hi and Welcome to the King Community

Thank you for the feedback. I'll pass this to the game Team. Also please check this page

https://community.king.com/en/candy-crush-saga/discussion/404839/last-cherry-dragon-egg-not-dropping-to-be-fixed-soon

leosym

https://community.king.com/en/candy-crush-saga/discussion/comment/2661714#Comment_2661714

Thanks for yuor instant reply. Fyi it is not happening only with cherry/dragon, but with any combination of candies. The levels ends before all the possible combinations are executed.

https://community.king.com/en/candy-crush-saga/discussion/comment/2661714#Comment_2661714

Alienscar

I find it suspicious when the game ends showing you your last ingredient as it seems to me to be a clear enticement to get you to buy extra moves. Maybe that is just me though.

https://community.king.com/en/candy-crush-saga/discussion/363074/%EF%BB%BF-%EF%BB%BFcandies-not-getting-crushed-when-matched-at-the-end-of-level/p1

@QueenB @Novapichu can one of you please clarify if the issue of matched candy not being removed from a board is still being investigated? Can the collection thread be updated please.

Alienscar

Hello @QueenB this recent post that I have linked below is the most shocking example of 'candies not getting crushed' that I have seen.

https://community.king.com/en/candy-crush-saga/discussion/406572/why-didnt-i-win-even-though-i-finished-the-game

Can you please clarify if the issue of 'candies not getting crushed' is still being investigated.

Please update the collection thread with more recent information if possible. Thank you.

Alienscar

Hello @QueenB are you there? Is there any news you can provide regarding whether or not the issue of 'candies not get crushed' is still being investigated?

https://community.king.com/en/candy-crush-saga/discussion/363074/%EF%BB%BF-%EF%BB%BFcandies-not-getting-crushed-when-matched-at-the-end-of-level/p1

QueenB

Thank you for the tag @Alienscar and sorry you had to experience this @leosym!

We've checked back with the studio and unfortunately this is still under investigation as we don't have enough findings to see what the issue can be.

I have however passed on your feedback and hopefully by testing the same level, they might find something that help indicate what the issue is.

In the meantime, retrying the level should work but understand that this is not ideal and will work harder on correcting this.

Alienscar

Thank you for the reply @QueenB. Could you ask the studio to look at level 3315 as well please.

Here is Klilkalil's screenshot.

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Cannot make in app purchases. Works one day then goes for weeks with “cannot connect”. I’ve tried all the suggested fixes but nothing works! King is losing money. Please fix!
Merge Accounts
Hello, I am trying to get Candy Crush Saga to work on Windows 11. So I was hoping someone could merge my account 2112260453 to my new King account, which is numbered 16129197945 Thank you.
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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
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Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
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