⛔ Last Cherry/Dragon egg not dropping - Studio working on a fix!

QueenB

Hi everyone!

We understand that you had an issue with the last dragon/cherry not showing up at your level making it impossible to finish the level on your first try. Don’t worry, as we'll be happy to shed some light on the current situation.

I want to start by saying that our team is already aware of this situation and is working on the problem as we speak. They will do everything they can to solve it as soon as possible, so thank you for taking the time to reach out to us about this.

Your feedback is very important to us and will be of great help as we work to solve the problem. If any more information is needed, we’ll reach out again.

In the meantime, make sure you keep the game app up to date so you don't miss out on any future changes and also, giving the level another try should be successful.

We apologize for the inconvenience caused and understand how this is affecting various streaks but we will do our best to have this taken care of.

Thank you 🙂

Batiste668

I was playing this level, had 1 cherry to go, purchased 15 moves with gold bars for 16 bars and in the entire 15 moves, no cherries dropped. Doesn't seem right.

Novapichu

Hi,

I'm sorry to hear that you are having issue with a level, I will investigate to see if there is any issues on that level.

mckaven231

I just had the same thing happen to me. I bought 10 gold bars for $1.99. I got all the jelly but the last cherry never dropped.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/2595117#Comment_2595117

Hi and Welcome to the King Community

Which device are you play?

mckaven231

https://community.king.com/en/candy-crush-saga/discussion/comment/2595135#Comment_2595135

I am playing on an iPad. I have it linked to my Facebook account.

Batiste668

I was playing on iPhone XR also tied to my FB and Google accts

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/2595156#Comment_2595156

Thanks for the reply. I'll tag Game mod @bearwithme

bearwithme

Thanks for the tag @kiara_wael 😊

Hello @Batiste668 and @mckaven231 - welcome to our wonderful King community! I am sorry to hear that happened to you both. I just replayed the level and used several UFOs to open the board so I had some moves left before the last cherry should appear.

I play on an iPhone 12 Pro and had removed all Neely and 7 of the cherries with 5 moves left. The last cherry appeared when I had 2 moves left and I was able to get it out and clear the level in time.

So it appears to be working. Make sure you always update your game because when the studio does put in patches, you want to make sure you have them.

Also the best tip I have is try to clear the top row (or any of the horizontal rows) as much as you can because you have at best a one in three chance of getting the cherry to come out, so the more often you get new candies to drop from the dispensers at the top, the better your chances will be that one will be a cherry.

Good luck and happy crushing.😊🐨💕

mckaven231

https://community.king.com/en/candy-crush-saga/discussion/comment/2595400#Comment_2595400

Thank you for the reply. My game was updated. Also, isn’t it possible that there was a glitch in the level when we played it? Batiste668 had this happen just a couple of weeks ago. I also don’t have several UFOs to use on the level, which is why I needed to spend money to get more moves. It is just frustrating. I’m not going to spend any more money on this game.

Batiste668

https://community.king.com/en/candy-crush-saga/discussion/comment/2595619#Comment_2595619

https://community.king.com/en/candy-crush-saga/discussion/comment/2595619#Comment_2595619

My game was also updated. Don't get me wrong, I eventually passed the level but there was a quirk if you purchased the extra moves (15 in both of our cases) and a cherry doesn't drop, it's a bug.