Candy Crush Saga

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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Items Purchased Are not Showing

I have had my last 9 orders say no money has been removed from your account but all of them have been charged to my card. Please note I play on my PC not my phone or facebook, please do fix this at once. There is $30 in orders I am not receiving but being charged for.

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I think you have misunderstood the purpose of this forum @sisdaly. This forum is a fan site so each and everyone of us has no more authority than you do. As a fan site that also means that no one here can access your personal details or purchasing history.

When you make a purchase that is a contract between you and your app store, so any issues have to be resolved by you and the app store.

If Microsoft are refusing to refund you then you have a couple of options.

You can keep trying Microsoft as I have read that sometimes you have to pester them until they give you a refund, or you can contact Player Support.

You can contact Player Support by using the Help function (big question mark symbol) of your game.

Well that is really unhelpful. Your game is glitching and stealing my money and miscrosoft says these are not eligible for refund. Worst service ever. Thanks for nothing

Hi and welcome to the King Community

Sorry to hear that you have not received the items that were purchased!.King Community does not deal with the Purchase issues as the query includes your personal details!

For the purchase that you didn't receive and how to get that refunded or compensated Please check Here

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Accepted answers

All comments

Hi and welcome to the King Community

Sorry to hear that you have not received the items that were purchased!.King Community does not deal with the Purchase issues as the query includes your personal details!

For the purchase that you didn't receive and how to get that refunded or compensated Please check Here

Well that is really unhelpful. Your game is glitching and stealing my money and miscrosoft says these are not eligible for refund. Worst service ever. Thanks for nothing

I think you have misunderstood the purpose of this forum @sisdaly. This forum is a fan site so each and everyone of us has no more authority than you do. As a fan site that also means that no one here can access your personal details or purchasing history.

When you make a purchase that is a contract between you and your app store, so any issues have to be resolved by you and the app store.

If Microsoft are refusing to refund you then you have a couple of options.

You can keep trying Microsoft as I have read that sometimes you have to pester them until they give you a refund, or you can contact Player Support.

You can contact Player Support by using the Help function (big question mark symbol) of your game.

Recover history and levels
I got a new phone and I've lost all of my history. I was on level 6,658. How do I get that back?
Invisible awards
This is happening a lot. Anyone else?
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Perdi meu super brigadeiro
Boa noite! Gostaria de mostrar minha insatisfação com o jogo Candy Crush. Passei dois dias sem entrar para pegar um Super Brigadeiro no final de semana que estou viajando. Hj, dia 05 de dezembro, consegui pegar ele, porém o jogo fechou de forma repentina, ganhei um brinde por isso, porém perdi o Super Brigadeiro. Gostaria…
Pralinenschachtel
Man kann die Animation von der Pralinenschachtel nicht schließen und muss immer das Spiel neu starten.

Welcome! 👋

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…