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Why can’t I play Candy Cup?
yorkielvr3
Posts: 15
Level 2
in Support
I am trying to find out if anyone else is unable to play in the candy cup? I have the event graphics on my welcome screen and the green cup candies in game but I was never put in a group to play. I have updated the game and tried emailing support to find out why, with no reply. The only reason I can think of is maybe because I was one of the winners of 30 party boosters in the winter candy cup. My mom plays and is in the candy cup currently and I used her account to read the official rules and nowhere in the rules was anything about past wins disqualifying you. I am extremely frustrated as no one will answer my emails so this is a last resort. I am almost to level 14,000 and have been playing 10+ years and the events are one of my favorite parts, not being able to play as one of the most loyal players is extremely upsetting.
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Answers
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Hello @yorkielvr3🤗 Hearty Welcome to our lovely King Community!
I am sorry to hear that you did not receive the event in your game!
I do not think that you did not receive the event because you won it last time!! Can you please show me a screenshot of your "Events"?
To reply back, simply type in the blank box given below to my comment. And to post the screenshots, tap on the 2nd icon located in the bottom left corner of the comment box.
Talk to you soon. Have a great rest of the day🍫
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Hi! Thank you for your help on this matter. I have attached what you asked for. It wouldn’t all fit on one so I attached multiple.
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