Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
I clicked on the screen for my gold bars (Claim) and then my screen froze and can’t click on anything to come out of it I also have very high winning streak I think it is in the 50’s and definitely don’t want to lose this if I uninstall and install again. Thanks for your advice in advance Katrina xx
Hi and welcome to the King Community
Thank you for the feedback and it has been reported to the studio for further investigation!
In the meantime, get intouch with our Player Support Team and ask for a compensation. Go to the game's Start Menu, then Settings and hit the ?!
The select Purchases & Gold Bars, scroll down until you see Contact Us and send them an email.
For more info here