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Level 2
How about you follow these troubleshooting steps of Crashing/Freezing issue/bug here (any computer device) that I hope you can start playing this game possible. 😊
I think uninstall and then reinstall steps then must allow the confirmation message to show for the software to register it is the best solve problem that I hope you can playing this game possible too.
⚠️ NOTE ⚠️
If you want to try uninstall and reinstall steps, you have your gold bars and level progress are saved/transfered but all of the boosters and inventory lives are lost and some events will be reset or gone when you save your progress completed with your Facebook or Kingdom Account connected.