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Reach 14000 level but goes back to 4000 levl

lintn115b87
lintn115b87 Posts: 1

Level 1

im on 14000 ish but now every time I open CC it goes back to 4000 ish levels I only got one star on and see if I can better it. It takes ages to scroll through. Any chance of this option

Comments

  • kiara_wael
    kiara_wael Posts: 158,021

    Hi and Welcome to the King Community

    Please email Player Support so they can restore the levels manually on your new account.

    Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on! 

    It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic. 

  • CherylTeoh
    CherylTeoh Posts: 307

    Follow what @kiara_wael has advised to get Player Support to restore your game.

    In the meantime, if you have the same feature that I have in my game, click the image thumbnail, marked with red arrow in the screenshot below, you'll be back to your latest level, without scrolling.


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