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Extra weapons not received

mvassar68

Hi.. I do the in app purchase to get h

gold bars since they are not given that often. I never understood why I have to buy the bars I have earned, but anyway when I purchase the bars with the extras I NEVER receive the extra weapons.. why is that? I do spend quite a bit of money with in app purchases

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mvassar68

iPhone 12

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2695928#Comment_2695928

Hello again @mvassar68 🤗 Sure

Can you tell me which device you are using?

mvassar68

Hello thanks for responding yes that is what I am referring to.. the boosters… I do not know how to report that from the game but I definitely would love some help thanks

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/409563/extra-weapons-not-received

Hello again @mvassar68 🙋‍♀️

Sorry, posted my above comment too quickly!!

If you are talking about the boosters like Color Bomb, etc., you will have to contact the King Player Support team. Because, you did not receive all the items from the package you have purchased!!

** If you are using a computer, please go to this link --> https://soporto.king.com/contact and fill out the form you see. Make sure you select “Purchase Issues” at the “Topic” area.

** If you are using a mobile device, you can send the complaint directly from your game.

Please let me know if you need help with either of these options. To reply back, you can simply type in the blank box given below to my comment.

Thank you for joining our Community! Have a great rest of the day 🍫🍫

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/409563/extra-weapons-not-received

Hello @mvassar68 🤗 Hearty Welcome to our lovely King Community!

I am sorry!! When you said “extra weapons” - did you mean the boosters you buy along with the Gold Bars?