App store

dabulaZ

Hi guys

I can't contact app store on my phone to use my gold bars

PummyRaj

Hello @dabulaZ 🙋‍♀️ Hearty Welcome to our lovely King Community!

I am sorry to hear that you are experiencing issue with your App Store!!

Can you please tell me what’s happening when you try to purchase items in your App Store? Are you seeing an error message?

Can you show me couple of screenshots of what you see when you click on App Store; and also a screenshot of the error message - if any?

To reply back, you can simply type in the blank box given below to my comment. And to post the screenshot, tap on the 2nd icon located I the bottom left corner of the comment box.

Hope to talk to you soon. Have a great rest of the day🍫🍫

dabulaZ

It says contacting app store it's busy running

dabulaZ

Screenshot_20230705_070511_com.king.candycrushsaga.jpg

It will run for minutes and minutes

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2696111#Comment_2696111

Thank you for the screenshot @dabulaZ 👍

Are you experiencing this issue with only App Store or any other features too? For example, to watch Ads for extra moves or boosters? Do they play properly?

How about collecting rewards from events? Is your internet connection strong enough?

barksmcwoofins

I have been having the same issue for a few days now. no 'online' features in the game work at all and it spins when trying to connect to app store. have reset everything and logged out (but cannot log back in because it will not connect to internet in the game)

Game user ID is 9969831548

Aidenliam02

https://community.king.com/en/candy-crush-saga/discussion/409615/app-store

There should be an option if you click on your picture in the playstore. Top right corner. It will pull down a menu and you should be able to contact the app store.