Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
how to retrieve my lost progress
Answers
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Hi and Welcome to the King Community
Please email Player Support so they can restore the levels manually on your account.
Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on!
It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic.
