My user ID is 1444691326 i cant contact app store when the game is finished how can i fix it? Thank

boychocho

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kiara_wael

Hi and welcome to the King Community

Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.

You will find complete information HERE

barksmcwoofins

so what is next step if that 'fix' doesnt work? I have had the same issue and have noticed several other threads with people having the same issue and this same 'help' gets copy/pasted.

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/comment/2707588#Comment_2707588

Are you playing on mobile? Is your time and date set to "set automatically" and displayed correct to where you are?. Mine wouldn't connect to the app store when I was on a cruise and I had to change to a different time zone and the wifi was weak. Whenever my time is not set automatically ( if I set it manually, or if it's whirling around trying to set the time but the wifi or data is not good enough for the phone to find the right time zone) I can't connect to the app store. If this happens I close the game, make sure I am connected to good data (4G) or good wifi and set time automatically and wait for it to state the correct time zone, it needs to stop whirling around. When I then reload the game it works for me again. This might not fix it for you, but it's my experience.

barksmcwoofins

on mobile but 100% certain it is not a network connectivity issue. started after one of the weekly updates a few weeks back

Doondie

https://community.king.com/en/candy-crush-saga/discussion/410559/my-user-id-is-1444691326-i-cant-contact-app-store-when-the-game-is-finished-how-can-i-fix-it-thank

Hi there, newbie boy,

Welcome to the forum! 👋

Have you always been unable to contact the app store?

What device are you playing on (make and model)?