Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hello there! @Kponiwass 👋
How about you try following these steps here (Purchase Issue/Problem) that I hope this helps. Click on Green Link! 👆😉
If it's still not worked after you try following these steps above, please report this to their Player Support team here and then ask and send your Game ID (How to find your Game ID), so I hope they can contact and help you soon. 😊
⚠️ Need more help? Check our FAQ:s HERE and Help Center HERE!
If you want to ask this game question, please ask on Candy Crush Support Community (Correct Area) next time. Thanks!