How to Fix This?

Question

Hi, I cannot connect my king account to my fb. I already ask for this problem and did all the step including reinstall the game app. before this I logged in to another king account (my friend's account) and when I want to log in to mine, it appear the progress of previous account. and now when my friend log in to hers, she is on level 4297 which thats my last level. and she can keep playing.

this should be her current level

45F729CB-2A3A-47E9-816A-E61F6183C17E.jpeg

here the attachment of the progress that on going (play by my friend on her device). I lost goldbar which I have 900 goldbars. now it show only 20 goldbars which is hers

C058117F-07C5-4B17-B924-5BABC272DAC2.png

and this is the attachment of her inbox friend list.

E42D2D84-A225-4A7D-96E8-A8EDE326E39C.png

this is the attachment of the events that I lost

CFBDF624-8688-480C-9FF1-B66289E109C2.png

this is the attachment of the ID. that is my profile picture, but the username is from the previous account

C6B841C3-57D0-4C24-8D81-E3C91130FC36.png

I hope you can slove this problem and get me on track again. I'm sorry if asking too many times. but I really appreciate all your answers. thank you

kiara_wael · Answer

Hi and Welcome to the King Community

Thanks for the feedback. Please email or Player Support from the game's Settings and Help Center so they can check up what happened in your game.

You can also email them from here:

Contact us

https://soporto.king.com/contact

wanyy_farid · Answer

https://community.king.com/en/candy-crush-saga/discussion/411548/how-to-fix-this

one more thing, when I try log out, it change the profile pic to the previous account

A1227DF7-D3A2-42BF-90D6-89F59AD4E0D7.png

and when I click "My Account", it shows this. and when I try to connect to my Fb, it appear same as the ID picture  that I already attached on the last attachment on the post above

DEA1100A-AE5E-4067-B3E4-735D802C3478.png