My game account can't connect to internet connection. What is happening? I can't buy any item

Montana1989

I can't buy any life or product while playing since Thursday August 3th 2023. I don't know what is wrong with my candy crush saga game. Please help me

kiara_wael

Hi and welcome to the King Community

Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.

You will find complete information HERE

If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!

Montana1989

Not working, I can't connect to Facebook as before. Something is wrong. I've been playing the game on my two phones. None of the phones can't connect. I really love candy crush saga. And I want to keep playing. Attached here is a screenshot of what pop up when I want to connect or save my progress to my facebook

Screenshot_20230804-074629.png

chales1

*Edited by CM: 🤔 Oops! Please repost in English so everyone can understand - Our House Rules 

PummyRaj

Hello @chales1🤗 Hearty Welcome to our sweet King Community!

I am sorry! Our community supports English language only for everybody to communicate and understand each other better. Hence, please post your question again in English, so that we can assist you better.

Thank you and have a great rest of the day🍫🍫

chales1

When i want to recover my progress i have this message "There was a connection error. Try again a bit"

Thank's.

3083240755

Is it resolved I am facing the exact same issue

CharmingChicky

I am experiencing the same thing. I obviously am online here but Candy Crush can’t find the connection so I can get bonuses etc.