Ads freezing up phone

kfitt

The ads that are appearing on my phone while playing are freezing up my phone and then when ai restart the game I’m losing my lives. Anyone else having this issue?

Tyverbaby83

See fix below

Tyverbaby83

https://community.king.com/en/candy-crush-saga/discussion/413934/ads-freezing-up-phone

This is what worked for me..

• Allow your ads to be tracked - in your device settings. Enabling Limited Ad Tracking or changing your Ad ID may cause issues with in-game ads such as availability or seeing the same ads displayed repeatedly.We recommend having this option disabled for optimal performance. 
• For Android: Settings -> Google -> Ads -> Uncheck “Opt out of Personalized Ads”
• For iOS: Settings > Privacy > Advertising -> Uncheck “Limit Ad Tracking”Please do not “Reset Advertising ID” on either device.

Rhonda_L

This may sound stupid, but I had similar problems.

I muted my sound on my new iPhone and the problem disappeared. Don't understand, but it worked. Haven't had an issue since until I forgot to mute! Lol

So, I make sure I mute before I play this crazy game.

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/413934/ads-freezing-up-phone

Sounds tough. I hope the problem has fixed itself for you now! good luck

plazaman

There are so many things that go wrong. And even worse when it's the weekend.