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Message is error that is trying hard for tech's to fix
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Hi there and welcome to the Community 😀
I assume you are playing through Facebook as that error message does sound familiar. Have you tried clearing your cache, update the browser if needed or even tried a different browser to see if the error message persists?
These are few steps you can try to start with and do you by any chance have access to W10 on your PC? I'm asking as you might benefit from playing through the App that you can download from Windows 10 Store and play on your PC.
Hi and welcome to the King Community
Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Please Check app update - Log out game - Restart Device - Open game and Log in.
You will find more details HERE.