Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

How did I lose all my points?

The Sam's sweet streak game, I was in first by 700 points the other day, next day I go to play Candy Crush, and the section for the Sam's sweet streak had me in 12th place. The peson who won (mary) won with the amount of points i had 2 days ago. What happened?

Accepted answers

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PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2755465#Comment_2755465

Hello again Kathy @Kathy_Melanson🙋‍♀️

To contact the King Player Support Team, please follow below steps...

Click on this link --> https://soporto.king.com/contact
Fill up the form by entering all the details;
At "Choose A Game" area -- select Candy Crush Saga;
At "Choose A Topic" area -- select Events or Features Issue;
At "Choose a Sub-topic" area -- select I have a bug with an Event or feature;
Then, at "Tell us what you need" area -- Explain about the issue and submit the form.

Once you send the form, you will receive an automated email as an acknowledgement. Please wait for 3 to 5 days for an actual agent to reach out to you. If you did not hear from anybody even after 5 days, send a reply to that automated email and tell them that you are still waiting for help.

This is the procedure to contact the Player Support while playing on a laptop/computer.

NOTE: Please do not send multiple complaints as it will confuses their system and it will only delays the assistance.

Hope this is clear and let me know if you need further assistance or have more questions! Just like before, simply type in the blank box given below to my comment.

Thank you for joining us and have a great rest of the day🍫🍫

Kathy_Melanson

Hi, it a laptop, thank you.

PummyRaj

Hello Kathy @Kathy_Melanson🤗 Hearty Welcome to our sweet King Community!

I am sorry to hear that you had an issue with the Sam's Streak event!!

Unfortunately, the Community Team won't have resources to check your account see what happened! But, the Player Support team might!! So, please contact the King Player Support team and send a complaint.

If you can tell me which device you are using, I will be able to give you proper steps to send the complaint. To reply back, simply type in the blank box given below to my comment.

Talk to you soon. Have a great rest of the day🍫🍫

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

PummyRaj

Hello Kathy @Kathy_Melanson🤗 Hearty Welcome to our sweet King Community!

I am sorry to hear that you had an issue with the Sam's Streak event!!

If you can tell me which device you are using, I will be able to give you proper steps to send the complaint. To reply back, simply type in the blank box given below to my comment.

Talk to you soon. Have a great rest of the day🍫🍫

Kathy_Melanson

Hi, it a laptop, thank you.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2755465#Comment_2755465

Hello again Kathy @Kathy_Melanson🙋‍♀️

To contact the King Player Support Team, please follow below steps...

Click on this link --> https://soporto.king.com/contact
Fill up the form by entering all the details;
At "Choose A Game" area -- select Candy Crush Saga;
At "Choose A Topic" area -- select Events or Features Issue;
At "Choose a Sub-topic" area -- select I have a bug with an Event or feature;
Then, at "Tell us what you need" area -- Explain about the issue and submit the form.

This is the procedure to contact the Player Support while playing on a laptop/computer.

NOTE: Please do not send multiple complaints as it will confuses their system and it will only delays the assistance.

Hope this is clear and let me know if you need further assistance or have more questions! Just like before, simply type in the blank box given below to my comment.

Thank you for joining us and have a great rest of the day🍫🍫

Recover my progress level
Please recover my progress level after reset my phone
Pass 290
hi How I can pass level 290 It is so hard Please supporting me
Most of the time my game is disconnected
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
Recover history and levels
I got a new phone and I've lost all of my history. I was on level 6,658. How do I get that back?
Why candy crush saga DIDN’T give my 30 gold bars after passing to 6200 on episode as usual **
where’s my 30 gold bars after passing to level 6200 I fill cheated

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…