Hello, please help me Why can't I buy gold or benefit from it? What is wrong with it? Knowing that

6AjC6kqQ

help me

kiara_wael

Hi and welcome to the King Community

Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.

You will find complete information HERE

If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!

6AjC6kqQ

Hello, my friend, I did everything. I restarted the game and turned off the google. I also formatted my mobile, but I did not find any solution. This is my game ID. Please help me.

kiara_wael

Hi and Welcome to the King Community

Already reply here

https://community.king.com/en/candy-crush-saga/discussion/415171/hello-please-help-me-why-cant-i-buy-gold-or-benefit-from-it-what-is-wrong-with-it-knowing-that

Duplicated post . Thank you

6AjC6kqQ

How, can I contact player support for information, as this is the first time I register, here, please help me

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2756071#Comment_2756071

Hello @6AjC6kqQ🤗 Hearty Welcome to our sweet King Community!

We will be able to help you with specific steps! But, I need to know the device you are using.. is it an Android phone or Apple phone?

6AjC6kqQ

No, it's Samsung M12

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2756082#Comment_2756082

Ok, Thank you!

Give me a bit and I will get back to you as soon as I can👍️

6AjC6kqQ

Well, I will wait for you, please don't be late

6AjC6kqQ

I have put a screenshot of me
id

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2756090#Comment_2756090

I do not need your ID, but the Player Support team will need it🙂

Please wait till I come back!