Whi i can't see option to have a bonus watching commercial. You give me the option but is all black

alenyc

This are the screen shots of the problem

eaglebeagle

why does screen go black and locked when i click on watching a video

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/415135/after-not-winning-a-game-an-option-comes-up-to-watch-a-video-and-screen-goes-black-and-locked

Hello @eaglebeagle🤗 Hearty Welcome to our sweet King Community!

I am sorry to hear about the issue in your game!

There has been an issue with the Ads feature few days ago!! Can you check if your App Store / Google Play Store has any updates and if there is, please install it and see if the issue gets resolved.

A question! When you click on "watch the video" - does the screen just go black or you can see a blink of the Ad and then the screen goes blank? Also, which device are you using?

Please reply back by typing in the blank box given below to my comment.

Talk to you soon. Have a great rest of the day🍫🍫

J728

Why is I getting g a blank award when I tru to extend my game

Screenshot_20230817_200926_Candy Crush Saga.jpg

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/415150/blank-on-items

Hello @J728🤗 Hearty Welcome to our sweet King Community!

It is not your game! But, many players are experiencing this glitch when they want to watch the Ads at the end of the level to earn some extra moves!

It was reported! Let me see if we have any update and get back to you tomorrow.

If you have any further questions in the mean time, please reply back by typing in the blank box given below to my comment.

Talk to you soon. Have a great rest of the day🍫🍫

kesselcrush

https://community.king.com/en/candy-crush-saga/discussion/415135/after-not-winning-a-game-an-option-comes-up-to-watch-a-video-and-screen-goes-black-and-locked

The same thing is happening to me. Blank screen black with a white bar across the top). Playing in an iPhone.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/2756063#Comment_2756063

Hi and Welcome to the King Community

Thank you for reporting , in a mean time please force close the Apps and Log in again , also please check this page for same issues Here

kiara_wael

Hi and Welcome to the King Community

Thank you for the feedback. The video ad feature as all ads and promotional features is still a test feature in the game, which means that some of you can get Lives, while others can get Boosters or other items from this feature.

This also means that the video ads will not always be available and not found in all player's games or on all devices.

So if you at the moment are missing the ads in your game, just stay tuned and keep an eye in the game to see when the ads are back.

Please also check this for more info here