Black screen when watching ads - 🚫 Issue reported!

Welshboy

Hi every time I try to get extra moves a black screen appears have to delete and start again very annoying.

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/comment/2759456#Comment_2759456

Lots of reports about this issue. They might get it fixed on Monday. It's clearly a glitch at their end, which you can't do anything about. Just be patient and don't use the ads feature for now.

QueenB

Hi, everyone,

We wanted to apologies for any inconvenience you might be experiencing while watching Ads. We totally understand that this hiccup is causing a bit of trouble, and please know that we're fully engaged in getting it all sorted out for you!

It's a bit of a puzzle that's taking us a tad longer to crack than we hoped, but we're determined to find the perfect fit.

In the meantime, we didn't want to keep you in the dark. We're actively working on fixing the issue as we speak! While we work our magic behind the scenes, here's a little tip we've picked up along the way.

Some players have found that restarting their devices has been quite helpful. It might not be a golden ticket for everyone, but it's definitely worth a shot!

Thank you for your patience, your understanding, and your continued support.

Stay tuned for updates 👑🐝

casterton

Had an absolute gut full of adds making my screen go black and I have to restart the game. What the hell is going on?

casterton

Adds are making my screen go black and have to restart phone really really annoyed

Yadad

I am too. Deleted the app & reinstalled. Hard restart on iPad. Nothing works.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/387531/add-freeze

Hi and Welcome to the King Community

Thank you for the feedback . Please Check app update - Log out game - Restart Device - Open game and Log in.

For more Info Here

Kerrie

Mine has done that several times today too.

51oaklands

Hi everyone i am having same problem when trying for extra moves, have tried restart,switched off,logged out but problems still here !!!!

QueenB

https://community.king.com/en/candy-crush-saga/discussion/387535/black-screen

https://community.king.com/en/candy-crush-saga/discussion/comment/2451355#Comment_2451355

https://community.king.com/en/candy-crush-saga/discussion/comment/2451563#Comment_2451563

Thank you all for letting us know you experienced this issue!

You will be happy to know that this has been taken care of and that you should be able to see ads without any issues.

If this is not the case, please let us know which device you are playing on the game app version you have installed so we can report this back to Support 👍

Apologies for any inconvenience caused, and have a sweet day 😃

Enrico02

Hi

I have been playing Candy Crush for such a long time and dont get advert's to get extra moves. I know people who get it but not me

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/395521/getting-adverts-to-get-extra-moves

The video ad feature as all ads and promotional features is still a test feature in the game, which means that some of you can get Lives, while others can get Boosters or other items from this feature.

This also means that the video ads will not always be available and not found in all player's games or on all devices.

So if you at the moment are missing the ads in your game, just stay tuned and keep an eye in the game to see when the ads are back.

Bea1204

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*Edited by CM: 🤔 Oops! Please repost in English so everyone can understand - Our House Rules