hi

6AjC6kqQ

Hello again
Please help, I can't watch any video to complete the stage after I lose it, and I can't benefit from my gold, please, I'm bored

will post a picture of the problem

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kiara_wael

Hi and welcome to the King Community

Already reply here

https://community.king.com/en/candy-crush-saga/discussion/415171/hello-please-help-me-why-cant-i-buy-gold-or-benefit-from-it-what-is-wrong-with-it-knowing-that

Duplicate post. Thank you

kiara_wael

Hi and welcome to the King Community

Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.

If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!