I cannot buy

KganyaAlesedi5

Hi, I am struggling to purchase lives and other items using my gold bars

kiara_wael

Hi and welcome to the King Community

Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.

You will find complete information HERE

If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/415271/i-cannot-buy

Welcome to the King Community.🥰

The problem you mentioned may be due to various reasons so you need to try to solve it by following some troubleshooting steps.

There may be a problem with slow internet, internet drop or temporary reasons so check again if your problem is still there.

Check if your game app is fully connected to the server, because if the server is disconnected or there is a problem with the app error, you may encounter this type of problem.

You can also follow the troubleshooting steps below which may be helpful to solve this problem.

Check app update - Log out game - Restart device - Open game and Log in.

If you have the same problem after following the steps or if you get any error message, please let me know.

Thank you.