Can you please fix the video ads that lock up freezing the game

tl31746

When in get more moves and you have to watch 3 videos to get the 3 rewards and the ad freezes it kills any streaks you have going and your progress is stopped. The ad got Indian wedding dresses is most annoying locking up more times than it runs on my IOS devices

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/415300/can-you-please-fix-the-video-ads-that-lock-up-freezing-the-game

Welcome to theKing Community 🥰

We are very sorry for your inconvenience😒 Actually there was some issue related to ad video and the issue has already been resolved but your issue is slightly different so we will report your issue to our team as well.

However, you can follow the troubleshooting steps below to see if your issue is resolved.

Check app update - Log out game - Restart device - Open game and Log in.

After following the steps, be sure to let us know again if the problem persists.

Thank you.